We understand that technical problems can occur during online therapy sessions. We will prorate the session after the first 15 minutes, and if the session ends early due to technical difficulties before the first 15 minutes, we will not charge you.
How We Handle Audio and Video Difficulties
If the audio or video fails in the middle of your session, your therapist will call you back on the same platform. We will try to resume at least two more times, and if it doesn’t work, we will call you on the phone to troubleshoot the situation or reschedule.
If the audio fails to work, but we can still use the video, we can speak with each other on the phone for the audio.
Ready to Schedule Your Online Therapy Session?
Call us today to schedule a session with one of our online therapists in Denver. Our goal is to help you receive the care you need in an accessible way. Online therapy is convenient for many of our patients, and it’s a safe alternative to meeting in person since the COVID pandemic. However, we do still offer in-person therapy sessions at our Denver therapy center.
If you have any questions about online therapy or want to schedule an appointment, we invite you to contact us today.
We look forward to speaking with you soon!